Products we ship:
We are able to ship the majority of our products with the exception of more delicate and fragile items. You can easily identify these products by the "not available for shipping" flag in their product description on our website. You can still order these items online, but they are only available for in-store pick-up.
For many online items, we offer shipping throughout Ontario. For International customers or Canadians living in provinces other than Ontario, please reach out to our showroom at 905-333-6670 or email us at firstname.lastname@example.org for a custom shipping quote.
Overweight furniture items/ Orders including an overweight item:
We are delighted to offer our White Glove Delivery service for larger items and large orders. Items available for White Glove Delivery Only will be identified in the description of the product. These items are overweight or oversized and cannot be shipped through a normal courier.
Our Glove Delivery will deliver to any single address within our specified trading areas in Ontario. Please note that all orders must be delivered to a physical address. Delivery fees will be based on the delivery location, size and weight of the order, and installation costs. Once we receive your order, our Customer Service team will contact you to discuss the shipping details and provide you with a quote for delivery. This quote will include the deposit fee you paid during checkout.
We also offer White Glove Delivery* service to condominiums and apartments; however, it is the customer’s responsibility to book the elevator and ensure that the item(s) can safely fit inside. In the event that our Delivery Team arrives and the elevator has not been booked or the item(s) cannot fit in the elevator, alternative delivery arrangements must be made.
Shipping Large Items Outside our Trading Areas: Kindly be aware that in the event you purchase large furniture items (such as sofas, lounge chairs, bed frames, side tables, etc) and reside outside the regions in Ontario where our White Glove Delivery service is available, our Customer Service team will reach out to you to discuss the details of your order and the best options for delivery.
For smaller items not handled by our White Glove Service, we rely on Canada Post or a reputable courier service. Once your order is ready to be shipped, our Customer Service team will send you an email letting you know that your order is on its way. Canada Post will then send you an email with a tracking number. This tracking number will enable you to monitor the progress of your order as it makes its way to your home.
Delivery Lead Times:
Please allow approximately 2 - 6 weeks for in-stock items and 8-12 weeks for custom orders & made to order items (which are tagged in the product description). Lead times are estimates only and vary greatly by manufacturer. We cannot be held responsible for manufacturer delays in production.
You will be notified when all of your custom order has arrived and at that point we will contact you to schedule your delivery. All orders must be delivered within a two week period. We also require payment full when your order is ready to ship. Should you not be able to accept your order within the 14 day timeframe, we will need to discuss additional storage fees.
Kindly take note that in the event an order needs to be stored beyond the standard two-week shipping timeframe, any damages to the item will not be the responsibility of Elizabeth Interiors.