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Shipping policy

Shipping


Products we ship:

We are able to ship the majority of our products with the exception of more delicate and fragile items.  You can easily identify these products by the "not available for shipping" flag in their product description on our website.  You can still order these items online, but they are only available for in-store pick-up.

Shipping Destinations:

For many online items, we offer shipping throughout Ontario.  For International customers or Canadians living in provinces other than Ontario, please reach out to our showroom at 905-333-6670 or email us at info@elizabethinteriors.com for a custom shipping quote.

Shipping Fees

 

Overweight furniture items/ Orders including an overweight item: 

We are delighted to offer our White Glove Delivery service for larger items and large orders. Items available for White Glove Delivery Only will be identified in the description of the product. These items are overweight or oversized and cannot be shipped through a normal courier.

Our Glove Delivery will deliver to any single address within our specified trading areas in Ontario. Please note that all orders must be delivered to a physical address.  Delivery fees will be based on the delivery location, size and weight of the order, and installation costs. Once we receive your order, our Customer Service team will contact you to discuss the shipping details and provide you with a quote for delivery.  This quote will include the deposit fee you paid during checkout.

We also offer White Glove Delivery* service to condominiums and apartments; however, it is the customer’s responsibility to book the elevator and ensure that the item(s) can safely fit inside.  In the event that our Delivery Team arrives and the elevator has not been booked or the item(s) cannot fit in the elevator, alternative delivery arrangements must be made.

Shipping Large Items Outside our Trading Areas:  Kindly be aware that in the event you purchase large furniture items (such as sofas, lounge chairs, bed frames, side tables, etc) and reside outside the regions in Ontario where our White Glove Delivery service is available, our Customer Service team will reach out to you to discuss the details of your order and the best options for delivery.

Tracking Number:

For smaller items not handled by our White Glove Service, we rely on Canada Post or a reputable courier service. Once your order is ready to be shipped, our Customer Service team will send you an email letting you know that your order is on its way. Canada Post will then send you an email with a tracking number. This tracking number will enable you to monitor the progress of your order as it makes its way to your home. 

Delivery Lead Times:

Please allow approximately 2 - 6 weeks for in-stock items and 8-12 weeks for custom orders & made to order items (which are tagged in the product description). Lead times are estimates only and vary greatly by manufacturer. We cannot be held responsible for manufacturer delays in production. 

You will be notified when all of your custom order has arrived and at that point we will contact you to schedule your delivery. All orders must be delivered within a two week period. We also require payment full when your order is ready to ship. Should you not be able to accept your order within the 14 day timeframe, we will need to discuss additional storage fees. 

Kindly take note that in the event an order needs to be stored beyond the standard two-week shipping timeframe, any damages to the item will not be the responsibility of Elizabeth Interiors.

Delivery


White-Glove Service:

For most areas in Ontario, our White Glove deliveries are carried out by our trusted and highly skilled Elizabeth Interiors’ Delivery Team who go to great lengths to safeguard your home throughout the process. They will transport the item to the designated location inside your home, meticulously unwrap and inspect it, and assemble the item.  Unfortunately, we are unable to move or remove existing furniture.  For further to reach areas in Ontario, we work with a reputable third party delivery service who will deliver and set up your order with the same care and attention to detail as our own Delivery Team.

  • Kindly be aware that it is the customer's responsibility to ensure that the item can reach its intended location and fits within the designated space in your home. It is essential that you take measurements of doorways, hallways, staircases, and the area where your item will be positioned before making your purchase. If the item doesn't fit or cannot be transported to the designated spot in your home, it’s the customer’s responsibility to make alternative delivery arrangements. (Restocking fees may also apply). Additionally, please be aware that in the event the item you ordered does not fit in the intended space, it may not be eligible for refund or credit note. (*See list of Items not Eligible for Return in the Return section.)
  • Scheduling your delivery:  You will be contacted by our Customer Service team to arrange a convenient time for delivery of your order.  Delivery windows are Monday to Saturday and you will have your choice of a morning (10am - 1pm) or afternoon (1pm -5pm) delivery.  
  • Preparing your Home for Delivery:  We kindly request your assistance in clearing the delivery path outside and inside your home of any obstacles that might hinder our team from safely delivering your item. That also includes removing the snow and ice from your driveways, walkways and exterior stairs. You may be asked to sign a delivery/damage waiver if we feel we cannot safely transport the item to its destination inside your home. Please note that failure to meet these conditions will mean that our Delivery Team won’t be able to bring your order inside your home and you will be charged for the delivery, as well as a handling fee.
  • Inspecting and Signing for your Items: Before an item leaves our Showroom or Warehouse, it is unpacked, meticulously inspected, photographed and authorized for shipment.  When your order arrives, please ensure you carefully examine your delivery items and kindly provide your signature acknowledging that the item(s) are in satisfactory condition before our Deliver Team leaves your residence. Should you have any concerns regarding the item's quality, please contact us immediately before the Delivery Team leaves your home, so that we can resolve the issue and discuss a workable solution. Our Customer Service team can be reached at 905-333-6670.  Also, when receiving the delivery, ensure that the person who inspects and signs off on the order, has your permission and full authority to do so.

Font Door Delivery:

Our Front Door Delivery is for smaller items and these packages are delivered via courier, right to your front door, or to the Concierge Desk if you live in a condominium or apartment. Your items will arrive in their original packaging and no signatures are required.  Once your order is on its way, you will receive an email from the courier with a tracking number so that you can monitor the progress of your order. 

In-Store Pickup:

You can always choose to pick up your order directly from our showroom!  We will notify you when your order has arrived and is ready for pick-up. All orders must be picked up within a two week time period, if not, a storage fee may apply.

Upon your arrival at the showroom, we'll have you inspect your item, and sign an authorization form verifying that it is in good condition.

Please keep in mind that it is the customer's responsibility to pack the item and load it into their vehicle. Furthermore, the customer assumes all liability for any potential damages that may occur during the loading, transportation, unloading, and unpacking of the item(s).  If the item is heavy, please ensure that you bring someone along to help load the items as our Delivery Team is oftentimes out on the road.

The Elizabeth Interiors’ Showroom is located at:

3225 Fairview St, Burlington, ON L7N 3L1

Phone:  905 333-6670

Our hours of operation are:

Monday - Saturday:  9:30 am - 5:30 pm 

Sunday: Closed